Store Policy

ORDER PROCESSING

Orders are processed within business days. Once your order has been dispatched, you will receive a confirmation email with tracking information, when available.

DELIVERY TIMES

Delivery times are estimates and may occasionally be affected by customs, local carriers, public holidays or circumstances beyond our control.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before payment is completed.

CUSTOMS AND IMPORT CHARGES

Customers will be informed at checkout whenever duties and taxes are included. If they are not included, the customer may be responsible for import duties or local charges applied by the destination country.

ORDER TRACKING

When tracking is available, the tracking details will be sent to the email address used to place the order.

DELIVERY SUPPORT

If your order has not arrived within the estimated delivery period, please contact us at info@storemyus.com with your name and order number.

RETURNS & EXCHANGES

You may request a return within 5 days of receiving your order.

To qualify for a return, the item must be unused, unworn, unwashed and returned with its original packaging and tags.

To request a return, contact info@storemyus.com before sending the product. Please include your name, order number and reason for the return.

Do not return an item before receiving return instructions from our customer support team.

Unless the product is faulty, damaged or incorrect, the customer is responsible for return shipping costs.

After the returned item has been received and inspected, an approved refund will be issued to the original payment method. Processing times may vary depending on the payment provider.

FAULTY OR INCORRECT ITEMS

If your item arrives damaged, faulty or different from what you ordered, contact us as soon as possible and include clear photographs of the item and packaging. When the issue is confirmed, MYUSTYLE will provide an appropriate replacement or refund.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain personal items may not be eligible for return after their packaging or protective seal has been opened. This does not affect your statutory rights.